Refund policy

Return & Refund Policy

We want you to love your custom furniture. If you're not completely satisfied with your purchase, please review the policy below. Due to the handcrafted, made-to-order nature of our products, some restrictions apply.

📅 Return Window

Returns must be requested within 30 days of the delivery date.

To initiate a return, please contact us at joe@murphybedplace.com or call 1-206-497-7945 with your order number and reason for return. We will assess your situation and provide return instructions.

📦 Return Eligibility

• Items must be returned in their original packaging, with all hardware, instructions, and accessories included.
  
  

• All items must be secured and repackaged exactly as they were received to prevent damage during transit.
  
  

• Returned items must be in new, unused condition.
  
  

• We do not accept returns for items that show signs of wear, use, damage, or improper repackaging.
  
  

🚚 Shipping & Return Freight

• You are responsible for round-trip shipping costs on all returns (original delivery + return shipping).
  
  

• If the item has already entered production or been shipped, shipping fees are non-refundable.
  
  

• We will provide return shipping instructions or arrange a carrier if needed.
  
  

💲 Restocking Fee

All eligible returns are subject to a 15% minimum restocking fee, which will be deducted from your refund.

This covers labor, handling, and quality control for returned custom products.

⚠️ Non-Returnable & Final Sale Items

• Custom orders (e.g., non-standard colors, sizes, door/drawer configurations, cabinet shapes) are non-refundable and final sale once production begins.
  
  

• Rush orders or expedited production orders cannot be canceled or returned.
  
  

• Products that have been installed or modified in any way are not eligible for return.
  
  

Please carefully measure your space and double-check specifications before ordering. We’re happy to help if you need assistance selecting the right model for your needs.

💳 Refunds

Once your return is received and inspected, your refund will be processed within 7–10 business days to your original payment method, minus:

• Restocking fee (15%)
  
  

• Original shipping (if any)
  
  

• Return shipping
  
  

You will be notified via email once the refund is issued.

❓Need Help?

If you have any questions before or after placing an order, our team is here to help.

📧 Email: joe@murphybedplace.com
📞 Phone: 1-206-497-7945
🌐 Website: murphybedplace.com